Frequently Asked Questions
network application / cmdedition Issues
Q: I'm seeing an error in network application
Proof of work too weak for block... and the syncing stopped.
This occurs because of the blockchain forking, generally when one mining pool has a very large hashrate.
This can be fixed by re-syncing the correct blockchain from scratch. See here.
Q: I'm getting a "corrupted blockchain" error like this?
2018-May-07 15:52:19.877323 INFO initializing core 2018-May-07 15:52:19.908530 INFO Importing blocks from blockchain storage 2018-May-07 15:52:19.908530 ERROR Corrupted blockchain. Block with index 428973 and hash aafa7fd33d476535188bdd9e86ba51bb5e058be8e52367b78e9c0c03e74299c5 has previous block hash 2c0cf6c07612b9e1ea19c6922a56746b83cb42c7b11edfc4b185572225bb0f20, but parent has hash 26189359b64d4bb357a04b102a42a01d2771a3f3d80db3ca1b7395a2aeaede4a. Resynchronize your daemon please. 2018-May-07 15:52:19.924135 INFO Closing DB.
Re-sync your daemon from scratch(see below question)
Q: How can I re-sync the blockchain?
Close any related software, then go to
%APPDATA%, and delete the asset named folder.
Reopen network application/the GUI wallet and let it re-sync.
Alternatively, check this guide for instructions on how to use checkpoints for a quicker sync, or try a remote node
Q: When I open XTCASHnetwork or ETRXnetwork on a Mac, I get an error
Illegal instruction: 4. How can I fix it?
This is a known issue with older macs or un-updated macs.
Try entering this into a terminal for traaittCASH -
curl -sL "https://raw.githubusercontent.com/trrxitte/traaittcash/master/scripts/multi_installer.sh" | bash
Try entering this into a terminal for traaittPlatform -
curl -sL "https://raw.githubusercontent.com/trrxitte/traaittplatform/master/scripts/multi_installer.sh" | bash
This automated script should compile the software itself, and place the binaries in ./src once done.
Q: I've opened the wallet, and I'm getting lots of red messages like "It looks like XTCASHnetwork isn't open!"...
It looks like network application isn't open! Ensure XTCASHnetwork ( example ) is open and has finished initializing. If it's still not working, try restarting it. The daemon sometimes gets stuck. Alternatively, perhaps the network application can't communicate with any peers. The wallet can't function until it can communicate with the network.
You need to also open up
XTCASHnetwork.exe and let it sync. It is your connection to the network, and needs to be open and synced whenever you want to use your wallet.
Q: I've opened the wallet, and I'm getting lots of messages like "Your XTCASHnetwork isn't fully synced yet!"..
Until you are fully synced, you won't be able to send transactions, and your balance may be missing or incorrect!
Your daemon hasn't finished syncing yet. Keep cmdedition open, and wait until you are 0 days behind the current block, and for the daemon to print out a green message saying
You can also type
status in the daemon and press enter to see the current height it's at.
Q: I think I should have more money in my balance than it is showing, what should I do?
Re-sync your daemon from scratch(see here), sync using checkpoints or use a remote node) if you're using the GUI wallet. If it still doesn't work, then update XTE ETRX or XTCASH
- Then, close and reopen cmdedition and XTCASHnetwork.
resetin cmdedition after reopening your wallet file.
- It should start resetting your wallet, but the progress might not be immediately obvious - wait a while, and it should start counting up the blocks and printing out your transactions as it gets to them.
Q: How do I backup my wallet?
Open cmd wallet and type
Save the view and spend key somewhere safe, and you can use them to reimport your wallet if you lose it.
Q: My transactions are very slow
Try attemping a fusion transaction:
- Open up cmdedition, and type
optimize, then press enter.
- It will confirm if you want to optimize your wallet; it will take a bit. If you're fine with that, type
Yand press enter again.
Your wallet is now being optimized. When it finishes, your transaction should be able to send
Q: How do I send XTE, ETRX or XTCASH?
You can check this out for steps on how to send cryptocurrency to someone.
Q: How do I send money to exchanges / use payment ID?
You can check this out for steps on how to send with the payment ID.
Q: What is mixin?
Mixin is how many times your transaction is "mixed" with others for obfuscation and privacy.
Currently the mixing is set to zero, adjusted to 3, 5 and 8.
More Information about the correct settings can be found in src/config/CryptoNoteConfig.h.
Mixin will be locked by the network to 8 and is not adjustable by the user; this is done to ensure that no one can send a non-private transaction (0 mixin) or be a victim of the "Tall Poppy Syndrome" by using a high mixin compared to everyone else on the network.
Q: How can I view my balance?
XTCASHnetwork.exe is fully synced, in cmdedition, simply type
Q: How long does it take to sync XTCASHnetwork.exe?
Currently it takes a couple of hours. This number will increase as more people use our cryptocurrencys and the blockchain gets larger. If you'd like to speed up the process, check out the question below.
Q: Can I speed up the syncing of the blockchain?
You can sync with checkpoints (only with cmdedition) or use a remote node
Q: Can I skip the syncing?
Yes, you can currently use a remote node with cmdedition, Enterprise and Interface. The keys stay on your PC, so it's secure. Check this guide for more information. Checkpoints are also an option if you're using cmdedition.
Q: What does it mean if my balance is locked?
This is a transfer which hasn't been confirmed by the network yet. It will move into your main balance shortly, generally after 3 minutes.
Q: In cmdedition.exe, I get an error
Error: failed to save new wallet: boost::filesystem::unique__path: Keyset as registered is invalid. How can I fix it?
This is caused by some broken Windows crypto keys. In the address bar in Windows Explorer, type
There should be a folder in there, with a long name, like
Go into this folder and delete the files in there. Then reboot, and try again.
General mining questions
Q: How do I get started mining?
You can check this guide
Q: I'm using a Mac, can I still mine?
Yes, of course! We're working on a guide.
Q: I've started mining, how can I view my stats?
Visit your pool's homepage. There should be a spot for you to put in your cryptocurrency address, and you can then view your hashrate, pending balance, payouts, and more.
Q: Why is the hashrate on the pool website different to what is shown in my miner?
The values will always be slightly different as it is an estimate, but if there is a large difference, it is likely you have just started mining.
Your hashrate is calculated over time, and so it will slowly go up to the correct level.
Q: I've been mining for a while, but my pending balance hasn't gone up?
On your pool website, check the time that the last block was found on your pool, and the average time to find a block.
Your stats will only update when your pool finds a block and it matures, so if your pool doesn't find blocks very often, you will have slower updating stats.
Q: I've been mining, but the balance in my wallet hasn't gone up?
To save money on fees, the pools send payouts in chunks. Check your pool website for your pending balance.
Q: Why are my results being rejected from the pool?
You're using a incorrect algorithm. You should be using
Q: I got banned from my mining pool. Why?
If you submit lots of invalid shares, a pool might ban you. Possible reasons for invalid shares can be
your hardware getting overworked,
high ping to the pool,
or your difficulty being set too low.
Try lowering any overclocks, choosing a pool closer to you or setting a higher difficulty port.
You should get unbanned after approximately 20 minutes. This is a good time to setup some backup pools!
Q: Should I set up multiple pools?
Yes, in case you get banned, or a pool goes down for some time, you can keep mining. A good amount to have would be at least three.
Q: Where can I find a list of pools?
Here is a list. It also has other nifty stats like the pool's fee, minimum payout and server location.
Q: What pool should I choose?
There are a few factors to consider when choosing a pool.
One is your ping, you can find this out by pinging the server in a command prompt by typing
ping example.org, where
example.orgis the pool address.
Another is the hashrate of the pool. If you go on the pool's website, you can see how often they find blocks.
If the pool takes a long time to find a block, your stats will take a long time to update.
Finally, the minimum payouts can be significant if you're a small miner.
This is the amount you need to mine before you get paid. Most pools will list this under the "Payments" tab.
You can check this list of pools. It specifies each pool's minimum payout as well as server location.
Q: How many hashes per second is good for my hardware?
http://monerobenchmarks.info/ is a good source for this. You can look up your CPU and GPU.
Q: What is the miner executable / why isn't it working?
This is a solo miner, which is CPU only. This means to gain any assets, you have to find a block by yourself, which unless you have many powerful CPUs, is very unlikely.
We strongly recommend using a pool, and a miner.
Nevertheless, if you want to try it out, open a command prompt in the same directory, and run
./miner --address cash...
cash... with your full XTCASH address.
You need to have
XTCASHnetwork open and synced to use this miner, unlike conventional miners, where the pool hosts the daemon.
Q: Is there a calculator to see how much XTCASH I'll mine per day?
Your pool's homepage should have one - enter your hashrate and it'll give an estimate of how much XTCASH you'll mine per day.
If there isn't, you can check the simple explorer.
Paper Wallet / Cold Storage?
Q: Wait, what's Cold Storage?
The term "cold storage" refers to a wallet that has been created via an offline means.
The preferred way to do this is via a computer than has never ever been connected to the internet, commonly referred to as an air gapped device.
Why is this a thing? If done properly it means it is near impossible for the keys to be secretly intercepted since the data is never viewable by other compute devices.
You see above/elsewhere wallet files are being created via the wallet software, these files might be stored unencrypted, if unencrypted then the keys can be read by malicious software and balances of those wallets, transferred.
Thus to protect against that scenario you could transfer any assets balance to one of these cold storage addresses. Please remember to keep secure/secret backups of your keys. If you lose the keys you lose any balance that was transferred to that wallet.
Q: Can I make a paper wallet?
Yes, you can view the guide here
Q: I made a paper wallet, how do I use it?
You can check out this guide for steps on how to import your paper wallet into a wallet of your choice(choose a wallet and import the keys).
Q: Can I view the balance of my wallet online?
A: Due to our assets being a cryptonote-based coin(private), this is not possible.
It should be possible in the future to allow users to give away just their Private View Key to view transactions, but this hasn't been implemented by anyone so far, and would allow that website to see every transaction that you make.
Q: How can I get some XTE, ETRX or XTCASH?
There are multiple ways to acquire them, for example:
- Mining - see here
- Tips - The community with often tip each other.
Q: Is there a web wallet?
Currently in development, will be made available here. Webwallet.
Q: Are there any light wallets / mobile wallets?
None are ready for usage right now, but they are being worked on.
Q: How do I register my wallet on Discord?
A: You can check out this guide here.
Q: Where is the blockchain stored?
On Windows, it is in
%APPDATA%/traaittCASH (as an example). On Mac and Linux, it is in
Q: Is there a block explorer?
Yes, the offical ones are
Q: I have a question which wasn't answered here, what should I do?
Join the Community server's, we'll try and fix any issues.